Nonprofit Virtual Assistant (NPVA®)
Frequently Asked Questions
Have a question? We are here to answer. If you don’t see you question below, please reach out to us on our contact page.
How do the hourly rate blocks work?
Our standard packages provide you with a dedicated assistant starting at 10 hours a month at $550 to 40 hours a month at $1920, with customized packages also available for groups needing more than 50 hours a month. Organizations can get started for a minimal investment as there is no contracted length of time. Learn more about our plans here.
What if I need an extra hour or two?
Additional monthly hours can be added at any time without changing plans.
What if I need more hours on a regular basis?
Upgrading to the next plan to increase regular hours can be done anytime.
For plans starting at 20 hours a month, defined rollover hours are available to use while an account is active.
What if my NPVA® doesn’t use all of the hours in a month?
How do I know how many hours my NPVA® has worked?
Your NPVA® is more than happy to provide you with a report on how many hours have been worked in your billing cycle. Your NPVA® will utilize a web-based time tracking system called Toggl, which is a live time tracking application that tracks work in real time. No estimating or “rolling up” to the next 15 minute mark. Tasks are tracked to the exact minute with a description of what was done.
What happens if my NPVA® leaves?
Our certification program ensures that all of our NPVAs® are ready to step into clients so you never need to worry about being without support. We employ a transition process that utilizes process documents and cross training so that a replacement NPVA® can step in almost seamlessly should an unforeseen situation arise that would cause your NPVA® to step down. When you use our NPVA® service, we make sure that you always have a qualified, certified NPVA® that suits your needs.
You are not alone. We hear this all the time from nonprofit executives, especially those who wear many hats. When you are overwhelmed, sometimes it is helpful to have concrete steps to follow. In our blog post “Too Busy to Hire an Assistant?”, we provide actionable suggestions on ways to get a handle on the tasks that are taking up your valuable time to assess what can be delegated to an NPVA® and taken off your plate.
I’m so overwhelmed with everything on my plate, I wouldn’t know what to start an NPVA® on.
I don’t have time to get an NPVA® trained.
We understand that those who often need an NPVA® are also those who are likely to not have time to train someone to take the work off their plates. When you work with The More Than Giving Co., you will be paired with an NPVA® who is Nonprofit Certified™. Your NPVA® will come to you with experience and training that will allow them to quickly take tasks off your plate with less training from you. Our certification program is a 12 module nonprofit-specific training which encompasses strategic planning, board development, meeting management, and constituent relations among other relevant topics. After the certification is complete, we test for proficiency in software applications and platforms that are typically used by nonprofits so our NPVAs® are ready to hit the ground running when they are paired with a nonprofit client. Click here to learn more about our certification program.
Some of my work is confidential, can my NPVA® sign an NDA?
All of our NPVAs® sign an NDA when they join our team, and it covers our clients’ work as well. However, you are welcome to ask them to sign your organization's NDA.
How am I matched with an NPVA®?
Before we set you up with an NPVA®, we will ask you to tell us about your needs to get a sense of the type of work or projects your NPVA® will be performing. Then we try to match you with an NPVA® that has experience and expertise relevant to your needs. If you are not sure what exact projects or tasks you want your NPVA® to take on, that is okay too! Your NPVA® will be an experienced professional who has completed our specialized nonprofit certification program, so they are ready to help you with a myriad of tasks many nonprofits face. To learn more about the certification and training process click here.
Check out this related blog post: How to Hire a Virtual Assistant
How quickly can an NPVA® start working with me?
Our NPVAs® are Nonprofit Certified™ and ready to hit the ground running. You do not have to face a long drawn-out hiring process. You don’t have to write a position description. You don’t have to publicize it. You don’t have to interview. We can set you up with an NPVA® and in a matter of days so that you can be up and running quickly. Learn more about our certification program here.
Check out these related blog posts: Ending “Administrative Madness” with Nonprofit Virtual Assistants & How To Hire a Nonprofit Virtual Assistant.
How can utilizing an NPVA® save me money?
NPVAs® can provide a cost effective and efficient solution. Our standard packages provide you with a dedicated assistant from $550 (10 hours) a month to $1950 (40 hours) a month, with customized packages also available. Organizations can get started for a minimal investment as there is no contracted length of time. It’s definitely worth a try. Learn more about our plans here.
Check out these related blog posts: How To Hire a Nonprofit Virtual Assistant & Remote Work Becomes Mainstream: The Advantages of Virtual Versus Onsite Assistants
Why should I hire an NPVA® when I could just use volunteer support?
Volunteers are wonderful and there is no question that organizations benefit greatly from volunteer support. However, volunteers can often require extensive training and staff support, and are often limited with the time they have available for your nonprofit.
By contrast, our NPVAs® come to you Nonprofit Certified™. They are put through a certification program that includes 12 modules of nonprofit-specific training, from strategic planning to board development to meeting management to constituent relations. After that, we test for proficiency in software applications and platforms that are typically used by nonprofits so our NPVAs® are ready to jump right in when they are paired with a nonprofit client.
You can also get the hours that you need when you need them. Our packages start at 10 hours a month for $550/month. But you can switch plans or cancel any time. Learn more about our plans here.
Check out these related blog posts: Managing Nonprofit Volunteers and the Role of the Virtual Assistant & Remote Work Becomes Mainstream: The Advantages of Virtual Versus Onsite Assistants